Terms and conditions
These terms and conditions apply to purchases in the online store www.dioxproducts.com. The terms and conditions specify the rights and obligations of the seller and the buyer. Contact details
Seller:
Company headquarters:
THEFINALSECTION s.r.o.
Lidická 700/19, Veveří
602 00 Brno, Czech Republic
ID: 192 20 774
Entered in the commercial register, insert 338058 C 133561 held at the Regional Court in Brno
Payment for CZK:
Bank account: 2302977035/2010
BIC: FIOBCZPP
Fioa Bank a.s.,Payment in EUR:
IBAN: SK2883300000002002977033
BIC: FIOZSKBAXXX
FIO Banka a.s.
Information about products, payments, transport and complaints:
Phone: +420608271660
Email: diox@dioxproducts.com
The seller undertakes to respond to written or electronic correspondence from the buyer immediately, within two working days at the latest.
Introductory provisions and information
1.1These terms and conditions (hereinafter referred to as the "terms and conditions") govern the mutual rights and obligations of the contracting parties arising in connection with or on the basis of the purchase contract (hereinafter referred to as the "purchase contract") concluded between the seller and another natural or legal person (hereinafter referred to as the "buyer") via the seller's online store. The online store is operated by the seller at the internet address www.dioxproducts.com, through a web interface (hereinafter referred to as the "web interface of the store").
1.2
The terms and conditions further regulate the rights and obligations of the contracting parties when using the seller's website located at www.dioxproducts.com (hereinafter referred to as the "website") and other related legal relationships. The terms and conditions also include the information published on the website.
1.3
Deviating provisions in the purchase contract take precedence over the provisions of the terms and conditions. The terms and conditions of business take precedence over the provisions on the website.
1.4
The provisions of the terms and conditions are an integral part of the purchase contract in the wording effective on the day of its conclusion.
1.5.
Information about the goods and the price stated on the website and in other forms (e.g. printed matter) by the seller are binding, with the exception of an obvious error. Prices are presented including all taxes (eg VAT) and fees, except for the cost of delivery.
1.6.
The seller does not require any additional fees for the goods depending on the payment method, except for late payment.
1.7.
The photos shown on the website are of an illustrative nature.
1.8.
The seller makes available instructions for use or general advice for the preparation of the sold goods in electronic form before the conclusion of the contract, especially for goods where it is expedient and suitable for the buyer's decision to purchase.
2. User Account
2.1Based on the Buyer's registration on the website, the Buyer can access his/her user interface. From his/her user interface, the Buyer can order goods (hereinafter referred to as the "user account"). The Buyer can also order goods without registration directly from the store's web interface.
2.2
Access to the user account is secured by a username and password. The Buyer is obliged to maintain confidentiality regarding the information necessary to access his/her user account and to prevent its use by a third party and acknowledges that the Seller is not liable for the Buyer's breach of this obligation.
2.3
The Seller is entitled to cancel the user account, in particular if the Buyer does not use his/her user account for more than 1 year, or if the Buyer breaches his/her obligations under the purchase contract (including the terms and conditions).
2.4
The Buyer acknowledges that the user account may not be available continuously, in particular with regard to the necessary maintenance of the Seller's hardware and software equipment, or the necessary maintenance of the hardware and software equipment of third parties.
Conclusion of the Purchase Agreement
3.1The web interface of the store contains a list of goods offered for sale by the Seller, including the prices of the individual goods offered. The prices of the goods offered are listed including value added tax. The offer to sell goods and the prices of these goods remain valid for the period when they are displayed in the web interface of the store. This provision does not limit the Seller's ability to conclude a purchase agreement under individually agreed conditions. All offers to sell goods placed in the web interface of the store are non-binding and the Seller is not obliged to conclude a purchase agreement regarding these goods.
3.2
The web interface of the store also contains information about the costs associated with packaging and delivery of goods. Information on the costs associated with packaging and delivery of goods provided in the web interface of the store applies only in cases where the goods are delivered within the territory of the Czech Republic.
3.3
To order goods, the buyer fills out the order form in the web interface of the store. The order form contains in particular information about: the ordered goods (the buyer "inserts" the ordered goods into the electronic shopping cart of the web interface of the store), the method of payment for the purchase price of the goods, information about the requested method of delivery of the ordered goods and information about the costs associated with the delivery of the goods (hereinafter collectively referred to as the "order").
3.4
Before sending the order to the seller, the buyer is allowed to check and change the data entered by the buyer in the order, including with regard to the buyer's ability to detect and correct errors that occurred when entering data into the order. The buyer sends the order to the seller by clicking on the "Send order" button. The data specified in the order are considered correct by the seller. The seller shall immediately confirm receipt of the order to the buyer by e-mail to the buyer's e-mail address specified in the user interface or in the order (hereinafter referred to as the "buyer's e-mail address").
3.5
The seller is always entitled, depending on the nature of the order (quantity of goods, purchase price, estimated shipping costs), to ask the buyer for additional confirmation of the order (for example, in writing or by telephone).
3.6.
The contractual relationship between the seller and the buyer arises upon receipt of the order (acceptance). The order is accepted by handing over the goods to the first carrier or by sending a message to the buyer that the goods are ready for collection at the seller's premises. Everything that the parties to the purchase contract provide before accepting the order is considered a deposit.
3.7
The Buyer acknowledges that the Seller is not obliged to conclude a purchase contract, especially with persons who have previously materially violated the purchase contract (including the terms and conditions).
3.8
The Buyer agrees to the use of distance communication means when concluding the purchase contract. The costs incurred by the Buyer when using distance communication means in connection with concluding the purchase contract (internet connection costs, telephone call costs) are borne by the Buyer himself.
4. Price of goods and payment terms
4.1The buyer can pay the seller the price of the goods and any costs associated with the delivery of the goods under the purchase contract using the methods specified on the website.
4.2
Along with the purchase price, the buyer is also obliged to pay the seller the costs associated with the packaging and delivery of the goods. Unless otherwise expressly stated, the purchase price also includes the costs associated with the delivery of the goods.
4.3
The purchase price is payable no later than upon receipt of the goods.
4.4
Any discounts on the price of the goods provided by the seller to the buyer cannot be combined with each other. Some products have maximum possible discounts set, which cannot be further reduced by any action.
4.5.
According to the Sales Registration Act, the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received sales with the tax administrator online; in the event of a technical failure, no later than within 48 hours.
The buyer agrees to the issuance and sending of the receipt in electronic form.4.6.
The Shoptetpay payment method is provided by Shoptet, a.s., with its registered office at Dvořeckého 628/8, 169 00 Prague 6
, Company ID: 28935675 (“Bank”), and consists in ensuring all online payment transfers on the website www.dioxproducts.com. It mediates VISA/Mastercard payment gateways or other international card services, and also mediates and ensures Apple pay and Google pay payment gateways.Withdrawal from the purchase contract
5.1With the exception of cases regulated in the provisions of Section 1837 of Act No. 89/2012 Coll., Civil Code, as amended (hereinafter referred to as the “Civil Code”) or other cases where it is not possible to withdraw from the purchase contract, the buyer has the right to withdraw from the purchase contract, in accordance with the provisions of Section 1829 of the Civil Code, within fourteen (14) days from the receipt of the goods. Withdrawal from the purchase contract must be demonstrably delivered to the seller within fourteen (14) days from the receipt of the goods, to the seller’s warehouse address or by email to diox@dioxproducts.com.
5.2
In the event of withdrawal from the contract, the purchase contract is cancelled from the beginning. The goods must be sent or handed over to the seller without undue delay, no later than fourteen (14) days from the withdrawal. The goods must be returned to the seller undamaged and unworn and, if possible, in the original packaging.
5.3
The Buyer acknowledges that if the goods returned by the Buyer are damaged, worn out or partially consumed, the Seller shall be entitled to compensation for the damage incurred by the Buyer. The Seller is entitled to unilaterally offset the claim for compensation for the damage incurred against the Buyer's claim for a refund of the purchase price. The provisions of Section 1833 of the Civil Code shall not be affected.
5.4. If the Buyer withdraws from the Purchase Agreement, he shall be obliged to hand over to the Seller, at his own expense and risk, without undue delay, no later than 14 days from the date of withdrawal from the Purchase Agreement, all goods that he has received from the Seller. The Buyer shall bear the direct costs associated with the return of the goods.
Transport and delivery of goods
6.1
The Buyer shall choose the method of transport and delivery of the goods in the order. The conditions of transport and delivery are stated on the website.
6.2
The seller is obliged to deliver the goods to the place of delivery either himself or through a carrier and the buyer is obliged to take them over at the place of delivery.
6.3
If the buyer does not take over the goods upon delivery or within a reasonable additional period specified by the seller, the purchase contract is cancelled from the beginning and the seller is entitled to demand from the buyer a fee for storage and order management of up to CZK 100 (in words: one hundred Czech crowns). This arrangement does not prevent the parties from concluding a new purchase contract with the same subject of performance, for example by exchanging electronic correspondence.
6.4
When taking over the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and, in the event of any defects, immediately notify the carrier. If damage to the packaging is found indicating unauthorized entry into the shipment, the buyer does not have to take over the shipment from the carrier. By signing the delivery note, the buyer confirms that the shipment of goods met all conditions and requirements and that any later complaint regarding damage to the shipment packaging cannot be taken into account.
Formularz reklamacyjny - odstąpienie od umowy - polski
Complaint form - withdrawal from contract - English language
Reklamationsformular - Rücktritt vom Vertrag - Deutsche Sprache
Reklamační formulář - odstoupení od smlouvy - Česky / Slovensky
Rights arising from defective performance
7.1The rights and obligations of the contracting parties regarding the seller's liability for defects, including the seller's warranty liability, are governed by the relevant generally binding regulations (in particular the provisions of Section 2099 et seq. of the Civil Code).
7.2
The seller is responsible to the buyer for ensuring that the goods sold are in accordance with the purchase contract, in particular that they are free of defects. Compliance with the purchase contract means that the goods are in the agreed quantity, quality and design.
7.3
In the event that the goods have a defect upon receipt by the buyer, the buyer is entitled to rights arising from defective performance pursuant to Section 2099 of the Civil Code.
Complaints
8.1.The buyer is obliged to file a complaint with the seller or the person designated for repair without undue delay after the defect is discovered.
The complaint is made at the moment of sending an email to diox@dioxproducts.com and receiving a confirmation of receipt of the complaint. In the subject line of the email, it is necessary to write "complaint" and the number of the complained shipment. In the body of the email, it is necessary to describe the problem and, if necessary, add a photo.
8.2.
The complaint is preferably handled by the seller by exchanging the goods for a new one or repairing the repairable part.
8.3.
The buyer is obliged to prove the purchase of the goods upon request (a copy of the electronic order is sufficient). The period for handling the complaint runs from the confirmation of receipt of the complaint email or delivery of the goods to the seller to the place designated for repair. The goods should be packed in suitable packaging during transport to prevent damage, and should be clean and complete.
8.4.
The seller is obliged to decide on the complaint without delay, no later than within three working days, or that a professional assessment is necessary for the decision. The information on the necessity of a professional assessment shall be communicated to the buyer within this period. The seller shall settle the complaint, including the removal of the defect, without undue delay, no later than within 14 days of its submission, unless a longer period is agreed upon in writing with the buyer. After this period has expired, the buyer has the same rights as if it were a material breach of contract.
8.5.
The warranty period is extended by the period from the submission of the complaint until its settlement or until the time when the buyer was obliged to collect the item. If the goods or part thereof are replaced, the seller's liability shall apply as if it were the purchase of new goods or part thereof.
8.6.
In the event of a justified complaint, the buyer shall be entitled to compensation for the reasonably incurred costs.
Other rights and obligations of the contracting parties
9.1
The buyer acquires ownership of the goods by paying the full purchase price of the goods.
9.2
The Buyer acknowledges that the software and other components forming the web interface of the store (including photographs of the goods offered) are protected by copyright. The Buyer undertakes not to perform any activity that could allow him or third parties to interfere or use the software or other components forming the web interface of the store without authorization.
9.3
When using the web interface of the store, the Buyer is not entitled to use mechanisms, software or other procedures that could have a negative impact on the operation of the web interface of the store. The web interface of the store may only be used to the extent that it does not prejudice the rights of other customers of the Seller and that is in accordance with its purpose.
9.4
The Buyer acknowledges that the Seller is not liable for errors arising as a result of third party interference with the website or as a result of using the website contrary to its purpose.
9.5
If the goods are not received by the buyer from the seller within 1 month of the order being placed and paid for, the order is canceled and the money is returned to the buyer's account.
10 Protection of personal data and sending commercial communications
10.1The buyer agrees to the processing of the following personal data: name and surname, address of residence, identification number, tax identification number, e-mail address, telephone number, user information about his behavior in the web interface, settings of the programs used, behavior on the Internet and so-called cookies (hereinafter collectively referred to as "personal data") for the marketing and commercial purposes of the seller and third parties.
10.2
The buyer agrees to the processing of personal data by the seller for the purposes of implementing the rights and obligations under the purchase contract and for the purposes of sending information and commercial communications to the seller. The seller may authorize a third party, as a processor, to process the buyer's personal data. Apart from persons transporting the goods, personal data will not be transferred to a third party by the seller without the buyer's prior consent.
10.3
The Buyer acknowledges that he is obliged to provide his personal data (when registering on the website, in his user account, when placing an order from the web interface of the store) correctly and truthfully and that he is obliged to inform the Seller without undue delay of any change in his personal data.
10.4
Personal data will be processed for an indefinite period. Personal data will be processed in electronic form in an automated manner or in printed form in a non-automated manner.
10.5
The Buyer confirms that the personal data provided are accurate and that he has been informed that the provision of personal data is voluntary. The Buyer declares that he has been informed that he may withdraw his consent to the processing of personal data in relation to the Seller by written notice delivered to the Seller's address.
10.6
If the Buyer requests information about the processing of his personal data, the Seller is obliged to provide him with this information. The Seller has the right to request reasonable compensation for providing information pursuant to the previous sentence, not exceeding the costs necessary to provide the information.
10.7
The Buyer agrees to the sending of information related to the Seller's goods, services or business to the Buyer's electronic address and further agrees to the sending of commercial communications by the Seller to the Buyer's electronic address. By creating a user account (registration), the Buyer agrees to the sending of commercial offers and invitations to complete an unfinished purchase by the Buyer, i.e. to the sending of offers to conclude a purchase contract for goods placed by the Buyer in the electronic shopping cart of the store's web interface but subsequently not ordered.
10.8
The supervisory and supervisory authority for personal data protection is the Office for Personal Data Protection with its registered office in Prague, which the Buyer may contact in the event of a breach of the protection of his or her personal data by the Seller.
10.9
The terms and conditions of personal data processing and handling are detailed in the Personal Data Processing Policy document published on the Seller's website.
11
Final provisions
11.1The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, Prague 2 120 00, Company Registration Number: 000 20 859, internet address: www.coi.cz, is responsible for out-of-court settlement of consumer disputes arising from purchase contracts concluded under these terms and conditions. The initiation of out-of-court settlement of the dispute does not affect the right of the buyer to contact the supervisory and state supervision authorities.
11.2
Unless otherwise agreed, all correspondence related to the purchase contract must be delivered to the other party in writing, by e-mail, in person or by registered mail via a postal service provider (at the sender's choice). Withdrawal from the contract must be delivered to the seller in writing in paper form. It is delivered to the buyer at the e-mail address specified in his user account.
11.3
If the relationship related to the use of the website or the legal relationship established by the purchase contract contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. This does not affect the rights of the consumer arising from generally binding legal regulations.
11.4
If any provision of the Terms and Conditions is invalid or ineffective, or becomes so, the invalid provision will be replaced by a provision whose meaning comes as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision does not affect the validity of the other provisions. Amendments and supplements to the purchase contract or Terms and Conditions require written form.
11.5
These Terms and Conditions shall enter into force on 19.3.2024